Reservation & Cancellation Policy

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Greetings, and Thank you for selecting Ms. Elsie's Caribbean B&B as your respite hideaway while in Charlotte, NC. We are excited to have you as our guest and promise to take great care of you.

Upon making your reservation to stay at Ms. Elsie's, a major credit card is required, and you will be charged for the full amount of your stay at the time of booking.  We will confirm your anticipated arrival time for check-in and confirm our standard departure time is 11:00 am.  A thirty-minute grace period is allotted, and a late checkout fee of $25.00 per half hour will be charged to your credit card on file.  If you anticipate your arrival time to be later than discussed, we ask for a courtesy call to update us on your estimated arrival.  Arrival times beyond 9:00 pm not previously confirmed will be deemed a no-show and charged accordingly.

Gratuity Protocol: 20% Gratuity is welcomed and can be added to clients' Final Bill or courteously left in the Tip Jar in the guest room.

COVID-19 PRECAUTIONS:
Ms. Elsie's Caribbean B&B re-opened to welcome guests on July 1, 2020. While the COVID-19 pandemic is not over yet, we've been diligently working to offer you a place of respite with updated cleaning and sanitizing protocols. We are a small property, and cleanliness has always been a priority for us here at Ms. Elsie's Caribbean B&B. Yet, the COVID-19 virus has prompted us to take extra precautions to help keep us and our guests safe.
Under the City of Charlotte's current "Safer-at-Home Order," the request to wear face masks has been relaxed, and we are happy to announce that it is no longer required at the Inn. However, We ask that we honor "social distancing" by standing at least 6 feet from others when in public spaces.
What we are doing:
*-In addition to our standard procedures, we have implemented the following measures as suggested by the American Hotel and Lodging Association and our local Mecklenburg County health officials to help reduce the spread of the virus and to help safeguard your visit with us:
*-Although we no longer require guests to wear a face mask at the Inn, we ask guests to honor and maintain the 6ft-Social Distancing Rule in common areas when other guests are present.
*-Any Guest exposed to COVID-19 and or in contact with anyone who has experienced symptoms within 5 days prior to their visit is asked to notify us immediately and we'll cancel their reservation and reschedule for a later visit.
*-Any Guest feeling ill or showing symptoms of COVID-19 such as fever or chills, sore throat, congestion, or runny nose will be sent home and asked to quarantine themselves until they have been symptom-free for 5 days and notify us immediately of any positive testing for contact tracing.
*-Employees' temperatures will be monitored daily and sent home if their temperature is above normal.
*-Any employee feeling ill or showing symptoms of COVID-19, such as fever or chills, sore throat, congestion, or runny nose, will be sent home and asked to quarantine themselves until they have been symptom-free for 5 days.
*-"High" touch areas, such as doorknobs, handles, light switches, etc., in our common areas will be frequently cleaned and disinfected with CDC/EPA-approved disinfectants.
*-Hand sanitizer and/or disinfectant wipes will be provided for guests in our common areas.
*-Signage has been added to remind guests and employees to wash or sanitize their hands.
*-Upon checking out, the room keys can be left on the table or the innkeeper's entrance desk.
*-Nightly turn-down services are performed at check-in; however, daily room cleaning services have been suspended for guests who stay for less than 3 days to minimize cross-contamination. We ask that you place all trash in your room in a closed garbage bag provided outside your room door daily, and the staff will remove it immediately.
*-Rooms will be cleaned using CDC/EPA-approved disinfectants between guest stays.
*-We will continue individually serving our signature breakfast menu and honor dietary restrictions and concerns upon request.
*-We may offer wrapped desserts and snacks when available for our guests.
*-During the Summer, our outdoor areas are available for guests to relax and enjoy. *-We will frequently sanitize the outdoor common areas the same as the indoors.
*-Weather permitting, guests can enjoy island music, dance, play board games, ping pong,
putt-putt golf practice, hula hoop, and cornhole outdoors while practicing 6-ft social distancing.

As Innkeepers, hospitality is our business. During your stay, we promise to take great care of you with delicious island treats. We'll be happy to offer concierge recommendations, restaurant dining recommendations, and other suggestions as needed while you're visiting Charlotte.

As we work diligently to maintain a healthy and safe environment for all of our guests, we simply ask that you respect and honor our request while visiting with us:
*-If you begin to feel ill before you visit with us, please stay at home, take care of yourself, and seek medical attention if needed.
*-The mandatory request for guests to wear masks has been relaxed in Mecklenburg County and is no longer required. Guests at high risk of respiratory health concerns are always welcome to wear their masks in common areas and use them as needed. We ask that you please come prepared with your own mask if you must use one.

Cancellation Policy:
*-Again, if you are not feeling well, please stay home until you feel better.
 

Cancellation Policy:

*-If notified seven (7) or more days before your arrival date, we will refund your deposit minus a $100 cancellation fee. Your remaining bill balance will be refunded to the credit card on file.

*-If you should have to cancel within 3 days of your arrival date, we can reschedule your stay or offer you a credit towards a future stay.

*-Early departures, no-shows, and same-day cancellations are considered cancellations and forfeitures of your deposit. Thereby, no refund or credit will be issued.

If you have any questions or concerns, please don't hesitate to give us a call at 704-365-5189 or 

e-mail us at info@mselsies.com

As per the advice of the National Health Advisors for our area, the Management at Ms. Elsie's Caribbean B&B feels the safety and well-being of our staff and guests may be jeopardized due to the threat of rising numbers of COVID-19 cases in our area or other cities. We will reserve the right to decline a reservation and close the Inn. Any such cancellations will result in your deposit being refunded and your reservation canceled without advance notification.

If you or a member of your party refuses to comply with the inn's rules and regulations at any time during your stay, we reserve the right to ask you to leave and terminate your stay. Our staff and other guests' health and welfare are always our priority, and we thank you in advance for your cooperation. We take health and wellness seriously and seek to provide you with the best possible experience while relaxing at Ms. Elsie's, your home away from home.

Ms. Elsie's Caribbean B&B is a smoke-free inn, and smoking is not allowed on the premises. Violators will be charged an additional $250.00 fine, which will be added to their final bill. Any damage noted to the room or items in the room will be billed on the client's final bill.

Thank you for your reservation! We look forward to having you as our guest. Come mon' and relax with us! Thank you for trusting us to provide respite care during these trying times. We're working hard to ensure you have a pleasant and relaxing experience.

Best regards,

Innkeeper
Ms. Elsie's Caribbean Bed & Breakfast

Respectfully "Celebrating 25 years!" Come mon' and relax with us!" We're excited to have you as our guest!